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Our professional and knowledgeable staff will create and guide you through a Mystery Shopping Program that fits your needs. Our programs are designed to isolate the key behaviors that drive customer satisfaction and show our clients how to leverage this intelligence to transform simple, day to day operational transactions into memorable experiences that increase customer loyalty, advocacy and profitability. Our customer experience measurement programs allow our clients not only to gather incident-specific information about the moment of truth when a customer comes in contact with an organization, but also to track and trend attributes and behaviors that impact long-term guest value, satisfaction and advocacy.